Creating an opportunity is an important step and the quality of the information you provide will have a huge effect on how many volunteers will join the opportunity.

The basic steps are given below followed by a more in depth discussion of some of the aspects of the opportunity creation form.

Basic Steps

You can create an opportunity by following the steps below (a more detailed description of some of the steps are given below):

  2. Change the DBS and Induction settings accordingly
  3. Select whether you want to share the opportunity with your WIDER GROUP
  4. Select whether the opportunity is part of an event.
  6. Choose which Provider will be offering the opportunity.
  7. Enter the opportunity details (Title, Description, Perks and Location)
  8. Restrict to Volunteer Group if required
  9. Main Age Group at opportunity (this is the age group that the volunteer will be dealing with and NOT the age of the volunteers themselves).
  10. Ask for Experience when joining (if you select YES, when the volunteer joins the opportunity they will be asked to enter a couple of lines to describe why they are suitable for the opportunity)
  11. Does opportunity have a closing date (this is the date when the opportunity will no longer be visible to volunteers when they search for opportunities).
  12. Minimum and Maximum Age of volunteers (volunteers outside this age range will not be able to apply)
  13. Gender (only the selected gender will be able to apply)
  14. Maximum volunteers per session (this is not the maximum volunteers allowed on the whole opportunity, it is per session)
  15. Choose the TYPE of opportunity (Recurring, Non Recurring or flexible)
  16. Select the dates and times the sessions will take place.
  17. Click on the ADD NEW OPPORTUNITY button.




After you click on create opportunity you are required to define whether the opportunity is RECURRING, NON-RECURRING or FLEXIBLE, there is a description of these types on each button.

RECURRING opportunity takes place the same time every week/month etc. usually something like a netball assistant to help out every Tuesday night at the same time.

NON_RECURRING opportunity is a one off, usually an event.

FLEXIBLE opportunity could be a work placement or an opportunity where the times when the volunteer will attend will only be known during the opportunity and not before.



Some organisations are linked together, this allows them to share their opportunity with volunteers from other systems.  You will only see basic information on these external volunteers, but you will still be able to communicate and collect their logged hours.  If you are interested in linking with other organisations then please raise a support ticket and we will let you know who may be interested in linking with you.


You can group opportunities into an EVENT.  The advantage of this is that events have additional promotional tools including their own customisable public facing webpage (see events section of the help guide).  Events also appear at the top of the search results so they are more evident to the volunteers.


If an opportunity is ‘first come first serve’ then it should be set to JOINING, this means that as soon as the volunteer joins the opportunity they are shown a congratulations message saying “turn up unless told otherwise” (in so many words).

If you are going to short list volunteers on the opportunity then it should be set to APPLYING.  When volunteers apply for the opportunity they will be told “thank you for applying, you will be informed at a later date if you are successful”.  Before the opportunity takes place you will be required to short list the volunteers by removing the volunteers you don’t want, then click on the CONFIRM OPPORTUNITY button, this will send out an email to all remaining volunteers telling them that they are successful and to turn up for their relevant sessions.


You can create opportunities on behalf of any provider.  If you want to create the opportunity yourself then you will need to create it using your own provider (this should have been setup during your implementation of the system).


You must select a main category for the opportunity in order to proceed. Categories are defined when the system is first setup through the OPPORTUNITIES & PROVIDERS > OPPORTUNITY CATEGORIES screen.  They have two purposes; to act as another way for volunteers to filter search results AND you can also generate reports based on your categories.


Next you will have to select the activities which describe the role the volunteers will carry out on the day. You can choose one or more activities and you can also add your own activity if you think that there is not one available which describes what the volunteer will be doing.

Example: The opportunity title may be Assistant Football Coach, but the activities may be Coaching, Assisting, Setting Up Equipment, Refereeing etc.


This is the most important option, and will have a huge effect on how many volunteers join the opportunity. Remember that the volunteer is giving up their free time and you want to attract the most suitable volunteers. Give the opportunity a clear and exciting title, this will appear as a short description to the volunteer when the full description will not fit. If you are getting the wrong type of volunteers applying for an opportunity then you should consider changing the wording of the opportunity title or description.


Next is the main description where you can really add value to the opportunity and should include all key aspects, including the duties and tasks that will be involved and any extra information that will help a volunteer to decide to commit to this opportunity.


Describing the perks to the volunteer will definitely help attract more volunteers. These could be things like getting to watch an event, meet key people in the industry, access professional coaches, an event t-shirt and so on. Although volunteers do not expect to get paid or to receive perks a little encouragement never hurts.


Finally in this section you will need to enter the postcode where the main aspects of the opportunity will be carried out. It is vital that this is correct as it uses the calculated latitude and longitude of the postcode you provide to work out how far away an opportunity is from the volunteer, and to show where the opportunity is on the map. Only enter one postcode, do not enter multiple postcodes separated by spaces or commas. Once you have entered the postcode and moved to the next field on the form, the system will check the postcode to make sure it is valid and exists. If successful a tick and the word ‘checked’ will be visible next to the postcode box. If a cross appears please provide a valid postcode.


You can restrict an opportunity to specific volunteer groups using this option.  Only volunteers within that group will be able to join the opportunity (but all volunteers will be able to see it in the search results).


This is the age of the people who the volunteer will be interacting with (not the age of the actual volunteers)


The volunteer will need to know what day, time and for how long the opportunity is for. Different options will appear depending on whether the opportunity is non-recurring, recurring or flexible.

As the admin you can change the session times at any point, but this can be time consuming if you have many sessions, so try and get them right at the start.  If you do change a session time then the system will automatically email all effected volunteers informing them of the new session time, and the volunteers will remain on the sessions.


You may need some time before the opportunity to finalise the volunteers roles, communicate final details to the volunteers or create a short list of volunteers (remove some volunteers).  In this case we advise that you create a closing date, this will prevent volunteers joining the opportunity after the designated date, giving you chance to organise and prepare.


This defines what age the volunteer must be to join the opportunity.  This is enforced so volunteers who are not old enough will not be able to join the opportunity.


You can select a gender which is also enforced by the system. Usually it is left as EITHER but in some rare circumstances (example: Muslim Womens Aqua Aerobics teacher) the option is relevant.


You may want to limit the number of volunteers allowed on each session, if so this is the option you will use.  Remember that this is the number of volunteers per sessions and not per opportunity.

For example; you opportunity may contain 2 sessions (one on Saturday and one on Sunday).  If the Maximum Volunteers Per Session is set to 10 then you could effectively have 20 different volunteers (10 per session).  In reality you will probably have less than 20 different volunteers as many of the volunteers may join both sessions.

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